Returns & Refunds

1. Introduction

Thank you for choosing Byron Bay Wildlife Hospital for your support and contributions to our cause. We greatly value your commitment to helping wildlife conservation efforts. This Refund Policy outlines the terms and conditions for requesting a refund for any donation or purchase made through our website or other channels.

2. Donations Refunds

2.1. General Donations: All donations made to Byron Bay Wildlife Hospital are non-refundable. We appreciate your generosity, and these contributions are vital to our mission in caring for and rehabilitating wildlife.

3. Merchandise Refunds

3.1. Return Eligibility: If you are not satisfied with a merchandise purchase from Byron Bay Wildlife Hospital, you may be eligible for a refund or exchange, subject to the following conditions:

3.1.1. The merchandise item must be returned within 30 days from the date of purchase.

3.1.2. The merchandise item must be in its original condition, unused, and with all tags and packaging intact.

3.1.3. Proof of purchase, such as a receipt or order confirmation, must be provided.

3.2. Refund Process: To request a refund or exchange for merchandise, please contact our customer support team at 1300 945 354. Once we receive your request and verify eligibility, we will guide you through the return process.

3.3. Shipping Costs: Byron Bay Wildlife Hospital is not responsible for shipping costs associated with returning merchandise, unless the item received is damaged or defective.

4. Events and Fundraisers

4.1. Event Tickets: Tickets purchased for Byron Bay Wildlife Hospital events and fundraisers are generally non-refundable. In the case of event cancellation or rescheduling, we will work to provide an alternative date or a refund, as applicable.

5. Contact Us

If you have any questions or concerns regarding this refund policy or require assistance with a refund request, please contact us:

Byron Bay Wildlife Hospital

419 Hinterland Way, Knockrow, NSW 2479


phone: 1300 WILDLIFE (1300 945 354)

6. Changes to this Policy

Byron Bay Wildlife Hospital reserves the right to modify or update this refund policy at any time without prior notice. Please review this policy periodically to stay informed about any changes.

We thank you for your support and understanding, and we remain dedicated to our mission of wildlife conservation in Byron Bay and beyond.

Last Updated: 18/01/2024